01SYSTEMS
AI Workflow & Evaluation
Workflow design and requirement framing
- Prompt and instruction structure
- AI-assisted prototyping and review
- Output evaluation and consistency testing
- Knowledge organization and maintenance planning
AI WORKFLOW DESIGN · QUALITY ASSURANCE
HO MINH NHAT DUY
AI Workflow Design · Quality Assurance · Marketing Operations
I make complex work clear, reliable, and scalable.
I turn structured requirements, quality thinking, and operational discipline into maintainable workflows, clearer systems, and practical AI-assisted solutions.
00 / PROFILECROSS-FUNCTIONAL BY DESIGN
Cross-functional
by design.
LANGUAGEENGINEERINGQUALITYMARKETING
My background combines language, engineering, quality systems, and marketing operations. That combination now shapes how I approach applied AI and workflow design.
I translate complex requirements into clear workflows, practical quality checks, and maintainable operating systems.
01Language02Systems03Quality04Business05AI
01 / CAPABILITY MATRIXCORE OPERATING SYSTEMS
02CONTROL
Quality Systems
QA/QC thinking and acceptance criteria
- Process analysis and error handling
- Functional testing and user acceptance review
- Data-quality checks and validation logic
- Documentation and operating procedures
03EXECUTION
Marketing Operations
Lead generation and campaign operations
- Content coordination and creative briefing
- Advertising reporting and performance review
- Website, registration, and voucher workflows
- Cross-functional coordination with vendors and teams
02 / SELECTED CASE STUDIESAPPROVED PROJECT EVIDENCE
EVIDENCE VISUAL · TAP TO EXPANDCS_01
Lead Operations & Data Quality System
ROLERequirements + QASCOPE3 Call CentersRESULTUp to 60K Records / Month
CONTEXT
Marketing operations and lead-processing support for an insurance-data environment serving three call centers.
PROBLEM
Large lead volumes required filtering, validation, and clearer operating control before handoff to call-center teams.
MY ROLE
Defined workflow logic, data-quality checks, operating rules, and feedback loops. Coordinated requirements and evaluated process effectiveness.
APPROACH
Structured lead intake, created validation logic for missing or incorrect records, and supported reporting visibility for downstream users.
QUALITY CHECKS
Record completeness, obvious invalid values, duplicate-risk review, and monthly feedback from call-center outcomes.
OUTCOME
Supported a maintainable operating flow for high-volume lead handling and clearer data quality oversight.
CONTEXT
Marketing operations and lead-processing support for an insurance-data environment serving three call centers.
PROBLEM
Large lead volumes required filtering, validation, and clearer operating control before handoff to call-center teams.
OUTCOME
Supported a maintainable operating flow for high-volume lead handling and clearer data quality oversight.
ROLE, APPROACH & QUALITY CHECKS +
MY ROLE
Defined workflow logic, data-quality checks, operating rules, and feedback loops. Coordinated requirements and evaluated process effectiveness.
APPROACH
Structured lead intake, created validation logic for missing or incorrect records, and supported reporting visibility for downstream users.
QUALITY CHECKS
Record completeness, obvious invalid values, duplicate-risk review, and monthly feedback from call-center outcomes.
EVIDENCE VISUAL · TAP TO EXPANDCS_02
Korean Brand Marketing Operations
ROLEOperations + CoordinationSCOPEKorean BrandsRESULTMulti-channel Execution
CONTEXT
Multi-brand digital-marketing and content operations work for Korean brands expanding into Vietnam.
PROBLEM
Campaign execution required coordination across content, brand consistency, reporting, e-commerce visibility, and local-market adaptation.
MY ROLE
Coordinated campaign operations, content planning, creative briefing, and performance review. Translated business goals into practical local execution.
APPROACH
Managed creative direction, reviewed campaign assets, tracked advertising performance, and maintained consistency across touchpoints.
QUALITY CHECKS
Brand-fit review, asset quality review, platform appropriateness, and post-campaign performance evaluation.
OUTCOME
Delivered more structured local execution and clearer operational control across multiple brand activities.
CONTEXT
Multi-brand digital-marketing and content operations work for Korean brands expanding into Vietnam.
PROBLEM
Campaign execution required coordination across content, brand consistency, reporting, e-commerce visibility, and local-market adaptation.
OUTCOME
Delivered more structured local execution and clearer operational control across multiple brand activities.
ROLE, APPROACH & QUALITY CHECKS +
MY ROLE
Coordinated campaign operations, content planning, creative briefing, and performance review. Translated business goals into practical local execution.
APPROACH
Managed creative direction, reviewed campaign assets, tracked advertising performance, and maintained consistency across touchpoints.
QUALITY CHECKS
Brand-fit review, asset quality review, platform appropriateness, and post-campaign performance evaluation.
EVIDENCE VISUAL · TAP TO EXPANDCS_03
Website, Registration & Voucher Fulfillment Workflow
ROLEWorkflow DesignSCOPEWebsite + RegistrationRESULTClearer User Flow
CONTEXT
Operational flow involving website presence, user registration, and voucher-related follow-up.
PROBLEM
Users needed a cleaner registration experience and the business needed a more trackable follow-up process across site, form, and reward handling.
MY ROLE
Defined operational requirements, coordinated structure and handoff points, and reviewed the process for clarity and maintainability.
APPROACH
Connected website/landing content, registration form flow, and reward messaging into a more understandable end-to-end path.
QUALITY CHECKS
Form completeness, handoff clarity, message consistency, and basic status tracking for downstream fulfillment.
OUTCOME
Improved operational clarity between acquisition, registration, and follow-up reward handling.
CONTEXT
Operational flow involving website presence, user registration, and voucher-related follow-up.
PROBLEM
Users needed a cleaner registration experience and the business needed a more trackable follow-up process across site, form, and reward handling.
OUTCOME
Improved operational clarity between acquisition, registration, and follow-up reward handling.
ROLE, APPROACH & QUALITY CHECKS +
MY ROLE
Defined operational requirements, coordinated structure and handoff points, and reviewed the process for clarity and maintainability.
APPROACH
Connected website/landing content, registration form flow, and reward messaging into a more understandable end-to-end path.
QUALITY CHECKS
Form completeness, handoff clarity, message consistency, and basic status tracking for downstream fulfillment.
EVIDENCE VISUAL · SCREENSHOT PENDINGCS_04
01REQUIREMENTS02TESTING03REVIEW
No approved project screenshot is supplied.
Applied AI Workflow & QA Projects
ROLEApplied AI QASCOPEIndependent ProjectsRESULTRepeatable Evaluation Logic
CONTEXT
Independent applied-AI exploration since 2024, focused on practical workflows, requirement definition, testing, and maintenance logic.
PROBLEM
Many AI outputs look impressive but fail in consistency, structure, or real operational usefulness.
MY ROLE
Defined requirements, created testing logic, evaluated outputs, and iterated through structured feedback. I did not directly build full software systems from scratch.
APPROACH
Designed workflow structures, organized instructions and knowledge, tested failure modes, and refined outputs toward more reliable use.
QUALITY CHECKS
Instruction-following, consistency, edge-case behavior, clarity, and maintainability.
OUTCOME
Built a reusable way to assess and improve AI-assisted solutions for practical work contexts.
CONTEXT
Independent applied-AI exploration since 2024, focused on practical workflows, requirement definition, testing, and maintenance logic.
PROBLEM
Many AI outputs look impressive but fail in consistency, structure, or real operational usefulness.
OUTCOME
Built a reusable way to assess and improve AI-assisted solutions for practical work contexts.
ROLE, APPROACH & QUALITY CHECKS +
MY ROLE
Defined requirements, created testing logic, evaluated outputs, and iterated through structured feedback. I did not directly build full software systems from scratch.
APPROACH
Designed workflow structures, organized instructions and knowledge, tested failure modes, and refined outputs toward more reliable use.
QUALITY CHECKS
Instruction-following, consistency, edge-case behavior, clarity, and maintainability.
03 / EXPERIENCE SNAPSHOTOPERATING CONTEXT
01
PRESENT
Independent AI Systems Builder
FOCUS
Requirement definition, workflow design, AI-assisted prototyping review, testing, and documentation.
02
KOREAN BRANDS
Marketing Operations
FOCUS
Coordinated campaigns, content, reporting, and execution for brands entering or expanding in Vietnam.
03
INDUSTRIAL ENGINEERING
Quality Systems & Industrial Engineering
FOCUS
Brought systems thinking, process analysis, and QA/QC discipline into operational and marketing work.
04 / EDUCATION & CREDENTIALSFOUNDATIONAL SIGNALS
Ho Chi Minh University
of Technology
Industrial Systems Engineering
Le Hong Phong High School for the Gifted
Literature specialization
Second Prize · Ho Chi Minh City Literature Contest
TOEIC 860
JLPT N3
05 / TOOLS & INTERESTSWORKING CONTEXT
- Generative AI tools and AI-assisted productivity workflows
- Google Workspace and Google Sheets
- Meta Ads, Google Ads, YouTube, Zalo, Shopee, Lazada
- Adobe Photoshop, Sony Vegas, ProShow
- Applied AI
- Technology Research
- Workflow Design
- E-commerce
- Cats
- Strategy Games
06 / CONTACT & CVCONTACT CHANNELS
CONTACT CTA